Responsible Gaming: Your Guide to Safe and Fun Play at Fair Go Casino
Our Commitment to the Australian Community
At Fair Go Casino, we believe that online gaming should always be a form of entertainment—a “fair go” for everyone to enjoy the thrill of the pokies and table games in a safe, controlled environment. However, we recognize that for a small percentage of players, gambling can stop being fun and start becoming a problem.
Our Responsible Gaming policy is built on the foundation of the Australian gambling reforms and designed to empower our players with information, tools, and direct links to professional support. We take our duty of care seriously, ensuring that every Australian legend playing on our platform has the resources to stay in the green.
Recognizing the Signs of Problem Gambling
The first step in responsible gaming is self-awareness. It is easy to lose track of time or money when the excitement peaks. Ask yourself the following questions:
- Do you gamble to escape from worry, boredom, or grief?
- Have you ever felt the need to lie about the amount of money or time you spend gambling?
- Are you spending money on gambling that should be used for essentials like rent, groceries, or bills?
- Do you feel a “need” to win back losses immediately?
If you answered “yes” to any of these, it may be time to use the protection tools we provide or reach out to an Australian support organization.
Essential Australian Support Resources
If you or someone you know is struggling, these authoritative Australian organizations provide free, confidential, and 24/7 support.
| Organization | Service Provided | Contact / Link |
|---|---|---|
| Gambling Help Online | National 24/7 counselling, information, and live chat. | Visit Website / 1800 858 858 |
| BetStop – National Register | A single-step national self-exclusion register for all licensed interactive wagering services. | Visit BetStop |
| Lifeline Australia | Crisis support and suicide prevention services for all Australians. | Visit Website / 13 11 14 |
| Relationships Australia | Support for families and partners affected by gambling. | Visit Website |
Player Protection Tools at Fair Go Casino
To ensure you stay in control, Fair Go Casino offers a suite of built-in features. We encourage every player to set these limits before they start their first session.
1. Personal Deposit Limits
Setting a deposit limit is the most effective way to manage your budget. You can choose a daily, weekly, or monthly limit.
- How it works: Once you reach your pre-set limit, the system will prevent further deposits until the time period expires.
- Changes: Decreasing a limit happens instantly. Increasing a limit requires a “cooling-off” period (usually 24-48 hours) to prevent impulsive decisions.
2. Time-Out (Cooling-Off) Periods
If you feel you need a short break, you can trigger a “Time-Out.” During this period, you will be unable to log in or deposit, but your account remains intact for when you return. Periods usually range from 24 hours to 30 days.
3. Self-Exclusion
For players who decide that they need to stop gambling entirely, we offer a formal Self-Exclusion program. This is a legally binding request where Fair Go Casino will:
- Permanently or indefinitely block your access to the platform.
- Remove you from all marketing mailing lists.
- Return any remaining withdrawable funds to your verified payment method.
Comparison of Control Features
Choose the tool that best fits your current situation.
| Feature | Ideal For… | Duration | Reversibility |
|---|---|---|---|
| Deposit Limit | Budget management and casual play. | Ongoing (Daily/Weekly/Monthly) | Can be adjusted after a cooling-off period. |
| Time-Out | Short breaks after a big win or loss. | 24 hours to 30 days | Cannot be undone until the time expires. |
| Self-Exclusion | Significant gambling concerns. | 6 months to Permanent | Irreversible during the chosen period. |
Protecting Minors and Tips for Safe Play
Prevention of Underage Gambling
It is illegal for anyone under the age of 18 to gamble in Australia. Fair Go Casino employs strict Know Your Customer (KYC) verification processes to ensure every player is of legal age.
- Parents: If you share your computer with minors, we recommend using filtering software such as Net Nanny or CyberPatrol to block access to gambling sites.
- Account Safety: Never leave your computer or mobile device unattended when logged into your casino account. Keep your password and login details strictly confidential.
Golden Rules for a “Fair Go”
To keep your experience positive, follow these simple guidelines:
- Gamble for Fun, Not Profit: View the cost of gambling as an entertainment expense, like a movie ticket.
- Don’t Chase Losses: Chasing a loss usually leads to bigger losses. If the luck isn’t there, walk away.
- Set a Money Limit: Decide how much you can afford to lose before you start.
- Set a Time Limit: Use a timer or the “Reality Check” feature to remind you how long you’ve been playing.
- Don’t Gamble Under Influence: Avoid playing when under the influence of alcohol or if you are feeling highly emotional.
Final Word
At Fair Go Casino, we want our players to enjoy our games for many years to come. By playing responsibly, you ensure that the fun never stops. If you ever feel like you’ve reached a crossroads, don’t hesitate. Contact our support team via Live Chat or reach out to the professional Australian services listed above.
Remember: When the fun stops, stop.